Here you will find answers to the most frequently asked questions about ordering goods, entering a discount code, delivery and warranty

About NiuxTech:

What is NiuxTech?

NiuxTech is an information page whose main purpose is to share technology world news, reviews, best deals and discount codes from reliable foreign e-mails. stores such as AliExpress, DHgate, Geekbuying, Banggood, HEKKA, etc. We provide consultations, answer your questions and help you order the desired product cheaper!

Is NiuxTech a reliable site?

The NiuxTech team has accumulated 10+ years of experience in purchasing from various foreign e-commerce platforms. stores, so we can confidently call ourselves experts in our field. We follow the news of the technology world every day, we constantly communicate with e-mail. representatives of stores and manufacturers, we order various products ourselves, share product reviews. You can find customer reviews about NiuxTech here.

Does NiuxTech have a physical store in Lithuania?

No. NiuxTech is an information page that compares prices from various foreign e-shops and provides the best offers and discount codes. We do not have goods on site, we do not trade.

Can NiuxTech order an item for me?

We do not provide ordering services, but we are always ready to help you and explain how to order the desired product. If you have any questions about creating an account, entering a discount code, paying or any other questions - feel free to contact us, we are very friendly.

Do you do billing?

NiuxTech does not carry out sales activities, so if you need an invoice for the purchased product - in some e-stores, after connecting to your account, you will be able to send the generated invoice in PDF format. If the e-store does not have such a function, you need to contact customer service or the seller directly.

Ordering goods:

How is the ordering process?

NiuxTech shares the best offers and discount codes from reliable foreign e-mails on its page. stores such as AliExpress, DHgate, Geekbuying, Banggood, HEKKA, etc. From our side, we provide consultations, help you find the best price, and you need to place the order yourself directly through the specified e-mail address. shop.

Is buying from foreign e-shops safe?

Yes. On the NiuxTech page, you will find only carefully selected, the best offers from safe and reliable e-mail addresses. stores/vendors (eng. "store"). You can 100% rest assured that the ordered goods will be new and original!

Is it difficult to order goods from e-shops?

Not really. Ordering the desired product from foreign e-shops is very simple and can be done very quickly. You only need to create an account, fill in contact information, specify the delivery address and make a payment by bank card / PayPal.

How and where to enter the discount code?

Click on the e-store below, from which you plan to purchase the desired product, and you will find out where you need to enter the discount code.

What payment methods are available?

The easiest way to pay for the purchased item is by bank card or PayPal. After the order is formed, the next step is to make a prepayment, after which the product will be prepared for shipment. You will be personally informed about this by e-mail. by post If for some reason it is not possible to make the payment - we recommend that you write an e-mail directly. for store customer service.

I don't speak English - how do I order?

Many emails stores support English, Russian, Polish and Lithuanian languages, and if not - you can use the automatic translation of the page via google translator. Also - you can always contact the NiuxTech team - we will definitely help.

Delivery of goods:

How do I check the status of my order?

The easiest way to find out about the status of your order is by logging into your account via email. in the store from which the product was ordered. Then, when you go to the "orders" section, you should see your orders and their status.

How long should I receive the shipment?

For each product offer on the NiuxTech page, you will see the estimated delivery time, depending on the warehouse from which it is shipped. On average, if the product is ordered from a Chinese warehouse, the shipping time to Lithuania takes about 3-4 weeks, and if ordered from a European warehouse, the shipment should reach you in 1-2 weeks.

When ordering larger dimensions/heavier weight goods from the Chinese warehouse (e.g. electric scooters, bicycles, motorcycles, etc.) - the delivery time takes an average of 2.5 months.

How do I find out where my package is?

You should see the shipment's travel history and/or shipment tracking number in your account near the orders section. There are also many different websites where you can also check the location of your shipment by tracking number, e.g. www.ship24.com

Will I have to pay import duties, customs and VAT?

For each product offer on the NiuxTech page, you will see all the necessary information about additional taxes, duties and VAT. For our part, we try to share only those offers, the price of which has already included all additional fees and the indicated price is final.

In order to avoid misunderstandings, it is very important to pay attention to the shipping method that we recommend on the NiuxTech page, next to the product description. More about each e-mail You can find the store's tax policy here.

Where will my package be delivered?

Most often, parcels are delivered by courier to the home, to the nearest post office or post office. It depends on the specific product ordered, e. store logistics partners and selected shipping method. According to the tracking number of the shipment, you will be able to check which logistics company is responsible for the delivery of your shipment.

What to do if the package arrived damaged?

If the parcel was delivered to you by a courier - be sure to check whether the package is free of any damage. If there are violations and you think that the quality of the goods may have suffered because of it, we suggest that you refuse the shipment and immediately return it to the courier. If the package arrives at the post office or the post office with damage, we recommend that you immediately capture it with photos or a video and contact e-mail. store customer service.

Warranty and Returns:

Is there a warranty?

Yes, all products listed on the NiuxTech website are covered by warranty. The warranty is applied by the seller/e-store itself, so all issues related to the warranty/return should be addressed directly to the seller or the customer service department of the e-store.

How long is the warranty?

Each e-mail the store has set different warranty periods depending on the product category / manufacturer / etc. As a standard, it is a 1-2 year warranty, unless otherwise stated in the product description. More information about the warranty policy can be found in each of our partners' e-mails. store websites.

What to do if the product is broken?

If you have complaints about the quality of the product, the product arrived with a defect or broke during the warranty period - we recommend contacting the seller / e-store from which the product was ordered as soon as possible. When applying, be sure to provide photos, videos or other evidence that would speed up the whole process.

Are warranty cases serviced in Lithuania?

Unfortunately, many brands and manufacturers do not offer an international warranty and have their official warranty services only in certain countries. For this reason - when ordering a product from abroad via e-mail. stores - for a warranty case, you should contact the seller directly, who will offer possible solutions. It can be free shipping of a new part to Lithuania, sending the product for repair to an EU warehouse, sending the product back to the seller and refunding the money.

What to do if you can't agree with the seller?

If you encountered problems communicating directly with the seller or with e-mail the store's customer service department - you can write a message to the NiuxTech team. Briefly describe the situation, be sure to add the order number and then we will try to help as much as we can.